Privacy Policy

At Saanjhari, we are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, interact with our services, or make a purchase.

By using our website https://saanjhari.com/, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information that helps us deliver, improve, and personalise your experience. The data we collect includes:

a. Personal Information

This includes data that can directly identify you, such as:

  • Full name
  • Email address
  • Contact number
  • Billing and shipping addresses
  • Order history

This information is collected when you:

  • Place an order on our website
  • Contact us via email or phone
  • Subscribe to our newsletter
  • Leave a review or provide feedback

b. Non-Personal Information

This includes information collected automatically via cookies, log files, and analytics tools:

  • IP address
  • Browser type and version
  • Device type
  • Time and date of access
  • Referring URLs
  • Your interactions with our website (pages viewed, time spent, clicks)

c. Payment Information

We do not store or access your credit/debit card details. All transactions are securely processed through third-party payment gateways compliant with data security standards (e.g., Razorpay, Paytm, UPI, etc.).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To confirm, process, and deliver your purchases.
  • Customer Support: To respond to your queries, complaints, and service requests.
  • Personalisation: To recommend products and show content tailored to your interests.
  • Marketing: To send you promotional emails, updates, and offers (only if you’ve opted in).
  • Security: To detect and prevent fraudulent activities and protect the integrity of our website.
  • Analytics: To improve the design, functionality, and performance of our website.

3. Sharing Your Information

We value your trust and never sell or rent your personal information. However, we may share your data with:

a. Service Providers

  • Logistics and courier partners (for order delivery)
  • Payment gateway providers (for secure transactions)
  • Email and SMS service providers (for communication)

These partners are only given the information necessary to perform their services and are bound by confidentiality agreements.

b. Legal Requirements

We may share your information when:

  • Required by law or regulatory authorities
  • Necessary to protect the legal rights of Saanjhari or others
  • In response to lawful requests by public authorities (e.g., to meet national security or law enforcement requirements)

c. Business Transfers

In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies, tags, and similar technologies to:

  • Remember your preferences
  • Track website usage
  • Improve speed and responsiveness
  • Show personalised ads (if applicable)

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.

5. Data Retention

We retain your personal information for as long as necessary:

  • To fulfil the purposes for which it was collected
  • To comply with legal obligations
  • To resolve disputes and enforce our agreements

6. Data Security

We take data security seriously. Our website uses:

  • SSL encryption to secure data transmission
  • Regular security checks and firewalls
  • Restricted access to sensitive data

While we follow best practices, no system is 100% secure. We recommend that you also protect your account credentials and devices.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Withdraw consent or opt-out of communications
  • Request deletion of your data (where applicable)

To exercise any of these rights, email us at: 

8. International Data Transfers

As a brand operating in India, your data is primarily stored and processed in India. However, some third-party services we use (e.g., payment or analytics providers) may transfer your data to servers in other countries. By using our services, you consent to such transfers.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have done so inadvertently, please contact us, and we will delete the information promptly.

10. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing your information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised “Effective Date.”

We encourage you to check this page regularly to stay informed.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, feel free to reach out:

Email: saanjhari05@gmail.com
Phone: +91-9873044750
Website Contact Form: https://saanjhari.com/pages/contact-us